Delete your account and data

Close Reader · Ilia Ilinskii PR Novi Sad

You can delete your Close Reader account at any time, right in the app. It takes a few seconds and removes everything we store for your account.

In the app

1. Open Close Reader and go to the Library.
2. Tap the gear icon to open Settings.
3. Open Account, tap Delete account and confirm.

What is deleted

• your account: email address and sign-in identifiers;
• book files uploaded for sync, and book details;
• reading positions, highlights, bookmarks and notes, vocabulary, chat messages and synced settings;
• your plan, energy balance (including energy you bought) and the record of energy spending.

Deletion is immediate and can’t be undone. Copies in our database provider’s backups are overwritten within its backup cycle (currently up to 7 days).

What is not deleted

• Data on your device. Books and notes stored locally stay on the device. To remove them, delete the books in the app or uninstall Close Reader.
• Your subscription. Deleting the account doesn’t cancel a subscription bought in the App Store or Google Play. Cancel it in your store account settings, or it keeps renewing.
• Records of store purchases (product, date, transaction number). They are kept without the link to you for as long as accounting and tax law require.
• Server logs of recent requests (such as IP address and time). They are deleted automatically within 7 days.

Can’t open the app?

Email ilia@oshn-ai.com from the address linked to your account, with the subject “Delete my account”. If you used Sign in with Apple with “Hide My Email”, write from any address and we will help you confirm the account is yours. We delete the account within 30 days and confirm by email.

No account?

If you never signed in, we store nothing about you except your installation’s energy balance, a record of its AI usage (no content), the days it was used and the purchases made in it, what’s needed to send notifications if you allow them, plus server logs of its requests for up to 7 days. Usage statistics are kept under a separate identifier that isn’t linked to you unless you chose to link them; turning them off in Settings → Privacy → Usage statistics deletes them, and deleting your account deletes the ones you linked. Uninstalling the app removes all your data from the device. To have the installation’s records deleted, write to ilia@oshn-ai.com and include the date of your purchase or your store order number if you made one.